flowground for Business Customers

Have any questions about using the platform?

Our flowground experts are at your side with personal support for all technical concerns:
 


Mon - Fri 8 a.m. - 8 p.m., troubleshooting around the clock

NOTE: The operation of the flowground platform will be discontinued on October 31st, 2020. Therefore we can no longer offer you the service.

As a partner for the digitalisation of your company we will continue to support you on your way into the digital future. Here you can find our offers for business customers.

flowground: Telekom personal Support

Personal advice

No anonymous call centre: The flowground experts are there for you in person – by telephone or, if required, at your premises.

flowground: Telekom professional Support

Professional support

We offer technical support for managed connectors and are available by telephone to answer all your questions about the flowground platform.

flowground: Telekom Guided Tour

Guided onboarding

The first time you start, an intuitive online guided tour will take you through the functions of the platform step by step.

FAQs: Find answers to your questions directly.

How does the provision of flowground work?

Provision of the flowground project room is managed via the TelekomCLOUD portal. This requires a one-time registration at the TelekomCLOUD marketplace, including the double opt-in process required for data protection reasons. After the account has been created, you will be provided with access to the flowground platform in the dashboard of the TelekomCLOUD portal under “My Cloud”> “My Products”.

Is there a minimum contract period?

All flowground editions are available with a minimum contract term of one month. Contracts can be terminated with one month’s notice to the end of the minimum contract term. If no notice is given, the contract is automatically extended by the minimum contract term.

How and where is flowground run?

The platform is developed according to the high security standards of Deutsche Telekom and operated in Telekom’s own data centres in Germany. The processing of the integration flows and the data exchange between connected applications takes place EU GDPR-compliant within the platform, enabling system integrators to ensure secure data exchange between their software solutions.

Can I still use connectors or flows I created in the Trial-Edition after the expiry of the three-month free trial phase?

The free trial version expires automatically after 3 months. Due to the discontinuation of the platform operation as of Oct. 31, 2020 no upgrade to a Pro-Edition is possible. All settings, flows or connectors must be secured by the user on his own responsibility before the platform operation is discontinued. After a "grace period" of 30 days, the Project Room will be automatically deleted.

flowground success stories

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