Via the TelekomCLOUD portal, Deutsche Telekom provides business customers with software and infrastructure solutions from the cloud. With its online marketplace, Telekom doesn't just offer a comprehensive selection of leading SaaS and IaaS solutions. Customers are also supported by a specially certified team of cloud experts offering customer service by telephone with individual advice and professional service. Also regarding technical problems, of course. Behind the scenes, IT support ensures that everything runs smoothly. However, first- and second-level support work with different ticketing systems. The system administrators have to transfer some data manually. Telekom used the flowground integration platform to efficiently automate this process.
Everything goes very quickly with the connectors. I need at most one day for programming. If I had to start from scratch, it would take a lot longer.
Sebastian Lang, Senior Cloud Expert and Head of Software Development flowground at Deutsche Telekom